Shipping and Return Policy

Effective Date: January 1st, 2025

Thank you for shopping with Mar Beauty Lounge. This Shipping and Return Policy outlines the terms for shipping, delivery, and returns for purchases made through our website marbeautyloungedc.com (the "Site"). By placing an order, you agree to the terms of this policy.

Shipping Policy

Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery

• Shipping rates are calculated at checkout based on your location and the shipping method selected.

• Estimated delivery time is 3-7 business days, depending on your location.

• We currently ship to all 50 states. International shipping may not be available.

Shipping Delays

• Please note that shipping delays may occur due to unforeseen circumstances such as weather, carrier issues, or holiday periods.

• We are not responsible for delays caused by shipping carriers.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status. If you do not receive a tracking number, please contact us at hello@marbeautyloungedc.com

Return and Exchange Policy

We want you to be satisfied with your purchase. If you're not completely happy, please review our return and exchange guidelines below.

Eligibility for Returns and Exchanges

• Products must be returned within 30 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Used or damaged products (unless defective upon arrival)

• Personalized or customized items

• Sale or clearance items

Return Process

1. Contact our customer service team at hello@marbeautyloungedc.com with your order number and reason for the return.

2. We will provide you with instructions on how to return the item.

3. You are responsible for return shipping costs unless the item is defective or damaged.

4. Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the return.

Exchanges

• If you receive a defective or damaged item, please contact us within 7 days of receiving your order for a replacement.

• Exchanges are subject to product availability.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us at hello@marbeautyloungedc.com. We will work with the carrier to resolve the issue. Please allow time for the investigation process.

Contact Us

For any questions regarding your order, shipping, or returns, you can reach us at hello@marbeautyloungedc.com or call xxx-xxx-xxxx